Togolist
Refund Policy
Effective Date
June 5, 2025
Last Updated
June 5, 2025
Entity
Togolist LLC
App Store Compliant
Yes
Overview
Scope of This Policy
This Refund Policy applies to all purchases made through the Togolist platform — including subscriptions to Togolist Pro or other premium plans, purchases of Creator Content, in-app purchases, and any other paid features (collectively, "Purchases").
This Refund Policy is incorporated by reference into the Togolist Terms of Service. In the event of a conflict, this Refund Policy governs with respect to refunds.
🔒 Important: For purchases made through the Apple App Store or Google Play, refund requests must be submitted directly to Apple or Google — not to Togolist. See Section 5 for details.
Subscriptions
14-day pro-rated refund for annual plans. Monthly plans: no refund for current period.
Direct Billing Only
Creator Content
Non-refundable once accessed. Eligible for refund in specific circumstances within 30 days.
Case-by-Case
App Store / Play
Contact Apple or Google directly. Togolist cannot process App Store or Google Play refunds.
Not Via Togolist
✎ Attorney Note
Refund policies are mandatory compliance for App Store and Google Play. Apple's App Store Review Guidelines Section 3.1.2 requires that apps with auto-renewable subscriptions disclose cancellation and refund terms. This policy satisfies both platforms while preserving Togolist's ability to limit refund liability.
section 01 General Refund Principles
Togolist's general position is that digital content purchases are non-refundable once delivered or accessed. This reflects the nature of digital goods — unlike physical products, digital content cannot be "returned" once consumed. However, Togolist provides refunds in the specific circumstances described in this Policy, and nothing in this Policy limits any rights you may have under applicable consumer protection law.
PURCHASES ARE GENERALLY NON-REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY OR AS REQUIRED BY APPLICABLE LAW. PLEASE REVIEW ALL DETAILS BEFORE COMPLETING ANY PURCHASE.
section 02 Subscription Refunds — Togolist Pro
2.1 Web and Direct Subscriptions
If you subscribe to Togolist Pro directly through Togolist's website (not through the App Store or Google Play):
Monthly subscriptions: No refund for the current billing period. You may cancel at any time and access continues until the end of the current period.
Annual subscriptions: If you cancel within 14 days of your initial subscription or annual renewal date and have not materially used the premium features, you may request a pro-rated refund for the unused portion of the annual term. After 14 days, no refund is available.
Free trial conversions: If you are charged following a free trial and did not intend to continue, contact togolistapp@gmail.com within 72 hours of the charge for a full refund. Available once per account.
✎ Attorney Note
The 14-day pro-rated annual refund window mirrors Spotify, Duolingo, and similar apps, and satisfies consumer protection requirements in most U.S. states and EU jurisdictions (which require a 14-day cooling-off period for digital services where delivery has not yet begun).
2.2 Automatic Renewal Refunds
If you were charged for an automatic subscription renewal and did not intend to renew, contact togolistapp@gmail.com within 48 hours of the renewal charge. Togolist may issue a full refund at its discretion if: (a) you had not accessed premium features following the renewal; and (b) you cancel the subscription immediately. Available once per account per calendar year
2.3 Plan Changes
If you upgrade your subscription plan, any unused portion of your prior plan may be applied as a credit toward your new plan at Togolist's discretion. Downgrading a plan does not entitle you to a refund for the price difference.
section 03 Creator Content Refunds
3.1 General Rule
Purchases of Creator Content (itineraries, travel guides, experience access, and similar digital content) are generally non-refundable once you have accessed the content. By completing the purchase, you acknowledge that delivery of the digital content is immediate and consent to the waiver of any applicable cooling-off period.
3.2 Eligible Refund Situations
✓ Togolist will issue a refund for Creator Content in these circumstances:
The content was not delivered or accessible after purchase due to a technical error attributable to Togolist or the Platform
The content was materially misrepresented — substantially different from what was described — and you report within 7 days of purchase without having consumed a material portion
The content contains malicious code, harmful links, or poses a security risk
The Creator's account was terminated for fraud or serious policy violations and the content is no longer accessible
A duplicate charge occurred due to a technical error
3.3 Non-Eligible Refund Situations
✗ Refunds will NOT be issued in these circumstances:
You changed your mind after accessing the content
The destination, business, or experience described was not available when you traveled
You found similar content available for free elsewhere
The content did not meet your subjective expectations but was accurately described
You request a refund more than 30 days after purchase
3.4 How to Request a Refund
Contact togolistapp@gmail.com — Subject: "Creator Content Refund" — within 30 days of purchase. Include: your username, the content name and URL, the date of purchase, your transaction ID, and a clear explanation of your request. We will respond within 5 business days.
section 04 Other Purchases and In-App Features
4.1 One-Time In-App Purchases
One-time in-app purchases (feature unlocks, virtual goods, or premium tools) purchased directly through Togolist are non-refundable once the feature or item has been unlocked or consumed. If a feature you purchased is unavailable due to a Platform error, contact us within 7 days.
4.2 Gifted or Promotional Purchases
Purchases made using promotional credits, gift codes, or referral rewards are non-refundable and have no cash value. If a promotional purchase results in a technical error, contact us within 7 days.
4.3 Unauthorized Purchases
If you believe a purchase was made on your account without your authorization, contact togolistapp@gmail.com immediately — Subject: "Unauthorized Purchase." Togolist will investigate and, if confirmed as unauthorized, will reverse the charge and take appropriate account security measures.
section 05 App Store and Google Play Purchases
FOR PURCHASES MADE THROUGH THE APPLE APP STORE OR GOOGLE PLAY STORE, REFUND REQUESTS MUST BE SUBMITTED DIRECTLY TO APPLE OR GOOGLE. TOGOLIST CANNOT PROCESS THESE REFUNDS.
Apple App Store
Go to reportaproblem.apple.com
Sign in with your Apple ID
Find the purchase and select "Request a refund"
Choose the reason and submit
To manage subscriptions: Settings > [Your Name] > Subscriptions
▶ Google Play
Go to play.google.com/store/account/orderhistory
Find the order and select "Request a refund" or "Report a problem"
Follow the prompts to submit
To manage subscriptions: Google Play app > Account > Payments & subscriptions > Subscriptions
5.3 Subscription Auto-Renewal on App Stores
Subscriptions purchased through the App Store or Google Play automatically renew unless you cancel at least 24 hours before the end of the current subscription period. Cancellation must be done through the relevant app store — Togolist cannot cancel App Store or Google Play subscriptions on your behalf.
section 06 Consumer Protection Rights
This Refund Policy does not limit any statutory rights you may have under applicable consumer protection law:
EU/EEA users: Under the EU Consumer Rights Directive, you have a 14-day right of withdrawal for digital content, unless delivery has begun with your consent and acknowledgment that the right of withdrawal will be lost. Togolist requests this consent at the point of purchase.
UK users: Similar rights apply under the Consumer Contracts Regulations 2013.
Australian users: Consumer guarantees under the Australian Consumer Law may apply and cannot be excluded.
California users: Additional statutory refund rights may apply under California consumer protection law.
If you believe you have a statutory right to a refund not addressed by this Policy, contact togolistapp@gmail.com — Subject: "Statutory Refund Right" — and describe the applicable law and your request.
✎ Attorney Note
The EU 14-day withdrawal right for digital content is waivable if the user explicitly consents to immediate delivery and acknowledges forfeiture of the right. Implement this as a checkout checkbox — "I consent to immediate delivery and acknowledge that I lose my right of withdrawal once delivery begins" — before going live in the EU.
section 07 Chargebacks
A chargeback occurs when a cardholder disputes a charge directly with their bank or card issuer. Initiating a chargeback for a purchase that is not eligible for a refund under this Policy, or without first attempting to resolve the issue with Togolist, may result in:
Suspension or termination of your Togolist account
Removal from the Creator Program (if applicable)
A permanent ban from the Platform
If you have a legitimate dispute, please contact togolistapp@gmail.com first. We will make reasonable efforts to resolve genuine disputes without requiring a chargeback.
section 08 Refund Timing
Approved refunds are processed within 5–10 business days of approval. The time for the refund to appear in your account depends on your payment method and financial institution and may take an additional 5–10 business days. Togolist is not responsible for delays caused by financial institutions or payment networks.
section 09 Policy Updates
Togolist reserves the right to modify this Refund Policy at any time. Material changes will be communicated via in-app notice or email at least 14 days before taking effect. Changes do not apply retroactively to purchases made before the effective date of the change.
section 10 Contact Us
Togolist reserves the right to modify this Refund Policy at any time. Material changes will be communicated via in-app notice or email at least 14 days before taking effect. Changes do not apply retroactively to purchases made before the effective date of the change.
Refund Requests & Inquiries
Email: togolistapp@gmail.com
Subscription Refund: Subject: "Subscription Refund Request"
Creator Content Refund: Subject: "Creator Content Refund"
Unauthorized Purchase: Subject: "Unauthorized Purchase"
Statutory Refund Right: Subject: "Statutory Refund Right"
We respond to all refund requests within 5 business days.